Free design mockups · Team pricing on 10+ units · Fully custom — your colors, your logos
Straight answers
Questions? Handled.
Everything coaches and team managers ask before their first custom order.
How does custom ordering work?
Pick any design from the 2026 collection (or bring your own idea), send us your team colors, logo and roster, and we send back a free digital mockup. Once you approve it, we move to production. You never pay for a design you haven’t seen.
Is the design mockup really free?
Yes. Every order starts with a free digital mockup of your exact uniform — your colors, crest, names and numbers — with unlimited revisions until you approve it.
What’s the minimum order?
We have a 10-piece minimum per order, which means all 10 pieces must be the same product style and design. For example: 10 crew neck jerseys, 10 hoodies, or 10 bags. You cannot mix different product types to meet the 10-piece minimum. For example, 5 crew jerseys + 5 hoodies would not qualify as a 10-piece order.
What sizes do you offer?
Youth YXS through YXL and adult S through 4XL on most garments. Every product page has the size run, and our size charts cover chest, waist and length measurements per garment type.
Will the colors fade or crack?
No. Designs are dye-sublimated into the fabric — not printed on top — so colors stay vibrant wash after wash. Logos can also be embroidered or appliquéd for a premium finish.
Can you match our exact team colors and logo?
Yes. Send us your logo files and color codes (or even a photo of your current gear) and we match them in the mockup before anything is produced.
How long does production and shipping take?
Once payment is received, our standard turnaround time is approximately two weeks (10 business days). Business days are Monday through Friday; weekends are not included in the turnaround time. While we make every effort to complete and deliver orders within this timeframe, delays may occasionally occur due to factors outside of our control. For this reason, we cannot guarantee an exact completion or delivery date. We appreciate your understanding and will always work to get your order completed and delivered as promptly as possible.
What services do you offer besides uniforms?
Full custom apparel: sublimation, embroidery, appliqué, screen printing, heat transfer, cut & sew and knits — plus team accessories like caps, socks, belts and bags.
How do I pay?
Secure online checkout (Visa, Mastercard, Amex) via Stripe at launch. Team orders can also be invoiced — ask us when you request your quote.
Do you work with schools, leagues and clubs?
Absolutely — youth leagues, travel ball, schools, corporate teams and events. We handle rosters of any size and keep your designs on file for easy reorders.
Do you offer rush orders?
At this time, we do not offer rush orders or rush fees. Our uniforms, apparel, and bags are custom-made specifically for each order and require time to produce properly. We believe in taking the necessary time to ensure your order is made correctly rather than rushing the production process. Additionally, once an order leaves our facility, shipping and delivery are handled by the carrier. Because carrier delays are outside of our control and delivery dates cannot be guaranteed, we do not feel it is appropriate to charge customers a substantial rush fee when we cannot guarantee that the order will arrive by a specific date. For these reasons, all orders must follow our standard production and shipping timelines. We appreciate your understanding and would rather provide an honest timeline than charge you an additional fee for a delivery date we cannot guarantee.
Where are you located?
Our headquarters are located in San Antonio, Texas, where our artwork, custom designs, and order coordination are handled.
What if my item arrives damaged, or the customization is missing or incorrect?
Please inspect your order carefully immediately upon delivery. If you receive an item that is damaged, has missing customization, or contains customization that was produced incorrectly, you must notify us within 3 business days of delivery and provide clear photographic evidence of the issue. Claims submitted after 3 business days may not be accepted. We are not responsible for damage reported after this period or for damage caused by improper washing, drying, handling, storage, alterations, or general misuse. If a claim is submitted within the required timeframe and the issue is verified to be a manufacturing or customization error on our part, we will remake the affected item(s) and reship them at no additional charge. Remakes apply only to verified issues with the original production or customization. Customer-approved errors, including incorrect names, numbers, sizes, or other details that were submitted or approved by the customer, are not considered manufacturing errors.
How long does a remake take?
Custom uniforms and apparel are made specifically for each order and require production time. If an item must be remade due to a verified error on our part, the replacement will be placed into the normal production process. We do not offer expedited or rush production for remakes. Remade items cannot be prioritized ahead of other production orders simply because the original item had an issue. Once the remake is completed, it will be shipped to the customer. We understand that receiving an item that needs to be remade can be frustrating, and we will work to resolve verified issues as quickly as reasonably possible. However, we cannot guarantee an expedited production or delivery date for replacement items.
How much is shipping?
Shipping is charged once per order, based on how many pieces are in the order: $29.99 for 10–19 pieces, $34.99 for 20–29 pieces, and $49.99 for 30 or more pieces. The correct amount is calculated automatically at checkout and shown on your invoice. A 3% processing & handling fee also applies to every order.
Still curious? Ask us directly — real humans, real answers.
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